3CX New Reporting system - Hide Managers from Reports

[Joepritchard]

Hi Everyone,

We have a clients phone system that has many queue's and weekly reports. This is all managed by one user who has access to the system.
She mentioned today that when she is going through the reports as she has to rebuild them after the v20 upgrade, she is noticing that it is now including her and other managers in the reports data. Therefore this is affecting the overall results of the reports.
Is there a way for me to exclude her from the reports. Please note that she is a queue manager for all the queues, and is in every department on the system.
Any ideas will be much appreciated.

 

[Joepritchard]

Just writing further as I am still trying to find ways to get around this. I believe that the reporting system is missing a way to exclude users from a department showing up on the overall stats, hopefully there is a way to do this or it is implemented soon.
This will be extremely useful, as you can then get the extension statistics for the department without the managers call stats skewing the overall totals.

 

[In2Support]

Maybe you can Create a New Department "Reporting" with only the users who you want to report on without the Managers. people can be on more then one department. Does that work for you?