3cx Non-admin access to reports

[Opaine]

Hello we are trying to provide access to generate reports for call center management and supervisors without giving them admin access. I see how we can set permissions to users, but I don't see how they can have access to generate/customize reports.

 

[cobaltit]

What you see is what you get. Most folks doing anything with call center reporting are manipulating CDRs outside of 3CX. You might want to take a look at CallSequitur which was created by @Cjay

 

[FS_Mathieu]

Hello @Opaine

Once you gived the right in the Rights tab of the extension, this user could go to the 3CX Phone System Management portal and log himself with his extension number and webclient password !
He will now be logged as an admin who can only check his own extension and manage reports.

 

[bllawrence]

The down side to this, beginning with version 16, is once you give them access to the web client and reports, you no longer have to ability to manage their extension at all unless you login as the Full System Administrator. The only rights we are giving them is access to the web client, which forces a minimum of Manage Own Extension, and also selecting "Generate Call Reports". Once we give them those rights, we cannot even see their extension with our normal "all powerful" extension user logins. This is unnecessarily cumbersome. Is there a plan to fix this in future releases? Or is there a way to fix it now? We have multiple staff who maintain our system and we do not like to use the full system admin account unless it is for critical changes.

 

[FS_Mathieu]

That's right @bllawrence Extension rights need a serious overhaul since a long time now..