Hello,
We have integrated 3CX with salesforce as per the guide instructions.
We first did it with the sandbox and it was working smoothly, it was creating Contacts if not found in Salesforce or Creating tasks if contact/Lead was found.
We switched that from Sandbox to Production but now it is not creating the Contact in Salesforce if it's already not there. However if a Contact is found 3CX is creating the Task activity.
- I have updated the Template from test.salesforce.com to login.salesforce.com .
- If i test from 'CRM Provider Configuration' I am getting the response from CRM.
- 'Enable Contact Creation' is checked.
Could you please help out what we are missing?
Thanks
We have integrated 3CX with salesforce as per the guide instructions.
We first did it with the sandbox and it was working smoothly, it was creating Contacts if not found in Salesforce or Creating tasks if contact/Lead was found.
We switched that from Sandbox to Production but now it is not creating the Contact in Salesforce if it's already not there. However if a Contact is found 3CX is creating the Task activity.
- I have updated the Template from test.salesforce.com to login.salesforce.com .
- If i test from 'CRM Provider Configuration' I am getting the response from CRM.
- 'Enable Contact Creation' is checked.
Could you please help out what we are missing?
Thanks
