3CX Not Display Corret Information inbound Call

[Alle CTEC]

I have a problem with a 3cx on premise currently v20 that I inherited when the customer receives calls on the display does not appear the name from the queue but directly the called number and then the caller's number. Is it possible that they have remapped the fields?

 

[leejor]

Could it be that the "called number" being displayed is actually the name assigned to a DID or queue?

 

[NicholasP_3CX]

Check in your phonebook settings



Select the "Prepend" option. This will show the queue name which received the call, then the customers number