3CX not Loading UI well

[vincent Kavila]

My 3CX has been loading like this for the last 3 months, anyone with any idea what could be the issue? I have tried reinstalling the PBX but still the issue persists:

 

[TheodorosG_3CX]

Have you used your browser in incognito mode or used a different browser, to check if this is still the case?

 

[vincent Kavila]

Have you used your browser in incognito mode or used a different browser, to check if this is still the case?

Yes, I have even used a different computer, but still the issue is the same.

 

[vincent Kavila]

I am using
Version Number
18.0 (Build 312)

 

[TheodorosG_3CX]

Is there any 3rd party installation on the PBX server?

 

[vincent Kavila]

Is there any 3rd party installation on the PBX server?

Yes:

 

[TheodorosG_3CX]

Have you tried to re-install on a dedicated machine and check if you are still experience the same issue?

 

[vincent Kavila]

Have you tried to re-install on a dedicated machine and check if you are still experience the same issue?

No, but the PBX has been running on that machine since 2021

 

[TheodorosG_3CX]

We are not aware for any changes on the PBX server that can cause this issue. I would suggest first that your machine is up to date on all OS updates. Then try to re-install on a dedicated machine and check if the issue is still there.

 

[vincent Kavila]

We are not aware for any changes on the PBX server that can cause this issue. I would suggest first that your machine is up to date on all OS updates. Then try to re-install on a dedicated machine and check if the issue is still there.

OS is up to date. It's running on Windows server 2019. No recent changes on the server

 

[TheodorosG_3CX]

Understood but i would suggest that you re-install on a dedicated machine and check if it is still the case. If so you might also consider opening a ticket to 3CX Support to investigate it further.

 

[SteveITS]

My 3CX has been loading like this for the last 3 months, anyone with any idea what could be the issue? I have tried reinstalling the PBX but still the issue persists:

With a quick look the icons look to be a font that is loading characters via CSS:

.halflings-cog:before {
content:"\e019"
}

and

@font-face {
font-family:Glyphicons Halflings;
src:url(glyphicons-halflings-regular.a7f3fc7c8a58df82.woff2) format("woff2"),
url(glyphicons-halflings-regular.cb4a46019d995925.woff) format("woff")
}

Could something be blocking the font from downloading from your server? Or blocking the CSS?

 

[SweetAction]

Yes:
View attachment 35575

Bold move putting a VPN client on your 3CX server. If that's full tunnel, all it will take it a connect and you won't have a fun day.

 

[vincent Kavila]

Bold move putting a VPN client on your 3CX server. If that's full tunnel, all it will take it a connect and you won't have a fun day.

I managed to resolve the issue