3CX Not resolving to the DNS name after shift to azure

[CPL-Infra]

Hi we have a standard licence which we use to test the upgrades etc, we recently shifted it to Azure to test before we migrate the production (Enterprise Licence) server to our Azure tenancy.

We can reach the Appliance via IP, in the customer portal the DNS name shows, but when we use it, it fails to resolve.

Anyone have any thoughts?

 

[ChrisC_3CX]

Standard Licenses have a DNS TTL of 6 hours and you also have global DNS propagation which might potentially take even longer.

That said, it may just be a matter of time, if you are still facing this issue I recommend running a DNS query on google's servers as those are the ones used and hence the ones to show the correct ip first: https://toolbox.googleapps.com/apps/dig/

Let me know if even those still show the old IP.