Solved 3CX on AWS issues...

[vocale]

Hi there, after getting an upgrade from 18 to 20 notice, the upgrade failed as I needed 2 Cores on my AWS instance, no problem...

So I changed the Instance type to 2 Cores and now the Security Certificate is not working, AWS allocated a different IP (first time in 4 years) so now DNS resolution from my domain name to IP doesn't work... I know that 3CX own the DNS so I need to talk with them but anyone else have this kind of issues with the IP and Certificates and also 18 to 20 upgrade problems?

Many thanks for any feedback,,,, Graham

 

[Charles_3CX]

Please ensure that the system can refresh the license information by logging into the admin console > Dashboard section using the IP address instead of the FQDN. Once logged in, navigate to Advanced > Network and confirm that the new public IP address is correctly referenced. After making these changes, restart the 3CX services to force the IP update on the 3CX FQDN.

 

[vocale]

Awesome - it worked - thank you so much

 

[Charles_3CX]

Awesome - it worked - thank you so much

You are welcome.