3CX On Prem is not sending welcome Email.

[Joe S]

I am trying to send the welcome email to an existing user so they can get the app set up on a new machine, but the system is no longer sending out the email. I have run the SMTP test and that came though just fine. Is there another place where this would need to be set at?

 

[Alejandro_3CX]

Hi @Joe S please validate that your system is running the last version sp8 (18.0.8.939) I can notice your system is running the sp7.

Also from the pbx management console --- settings ---- parameters ---- search MAILTEMPLATE_EXTWELCOME_CUSTOM, if the that parameter exists, please delete it.

Once done, please try it one more time using the 3CX SMTP.

Have a great week ahead!

 

[Joe S]

Hi @Joe S please validate that your system is running the last version sp8 (18.0.8.939) I can notice your system is running the sp7.

Also from the pbx management console --- settings ---- parameters ---- search MAILTEMPLATE_EXTWELCOME_CUSTOM, if the that parameter exists, please delete it.

Once done, please try it one more time using the 3CX SMTP.

Have a great week ahead!

That worked!! Thank you!!

 

[Alejandro_3CX]

you are welcome!