Solved 3CX on windows and mobiles no audio

[Iaincautherley]

We are using 3cx hosted by 3cx system and the desk phones are all configured through the SBC on site and are all working with 0 issues, but we have installed on machines and we are getting 0 audio on laptops and desktops,
am guessing this is going to be a firewall port issue, what are the ports that i need to open on my local FW to allow the app to allow audio to work

 

[Saqqara]

As your 3cx is hosted by 3cx, make sure you allow 3CX tunnel port tcp / udp 5090 out from your firewall but this should not be the issue as SBC uses the same port

 

[StavrosA_3CX]

Hello,

Please go through the Firewall Guide this will clear things up:
Firewall & Router Configuration

 

[Iaincautherley]

we all ready have inbound tcp udp 5090

 

[Iaincautherley]

we have outbound tcp/udp 5060 and udp 9000-10999

 

[NikosT_3CX]

We are using 3cx hosted by 3cx system and the desk phones are all configured through the SBC on site and are all working with 0 issues, but we have installed on machines and we are getting 0 audio on laptops and desktops,
am guessing this is going to be a firewall port issue, what are the ports that i need to open on my local FW to allow the app to allow audio to work

Do you use 3CX Dialer or 3CX Phone for Windows ?
Also, did you try with different headsets ?
Or remove headsets and leave windows default speakers if they have, just for test.

By the time desk phones via sbc don’t have this issue, then port 5090 has no issue.

 

[NikosT_3CX]

@Iaincautherley did you proceed with the steps mentioned above ?

 

[NikosT_3CX]

@Iaincautherley since there is no reply from your side i think that the issue has gone and the real source of the issue was identified.
If the issue still persists, please open a new thread " Apps/Clients " or you may always open a Tech Support ticket via your Portal with our Support Team