3CX opens "phantom" CRM browser window

[DaleT]

Ok - this might sound weird.

1. I was using 3CX to open a CRM (vTiger) URL when a customer calls.
2. I stopped using that CRM and went back to Zoho CRM
3. I deleted the vTiger server completely.
4. I checked the settings in 3CX to make sure they only show Zoho CRM.
5. I sometimes still get a browser opening for the previous CRM (vTiger) and it's been 5 months since I deleted the old crm server.

Anyone see this before?

Dale

 

[edossantos]

Hi Dale,

That's because you still have CRM contacts in the 3CX global phonebook. Go to the 3CX Console > Advanced > Contacts, and delete all CRM contacts from there (there is a button for bulk delete there). This way your new integration will start from scratch.

 

[DaleT]

I would have never thought of that!!! Thank you!!!