3CX out Office Hour External call Rule not working

[E-Shopping.Akij]

Dear Concern,

We have already blocked user’s outbound calls after office our (8.00 AM to 7.00 PM)

Now we need to allow some exceptional users to call outbound after office hours.

Please help us implement the rule urgently.


Akij Group, Bangladesh

 

[SweetAction]

Dear Concern,

We have already blocked user’s outbound calls after office our (8.00 AM to 7.00 PM)

Now we need to allow some exceptional users to call outbound after office hours.

Please help us implement the rule urgently.


Akij Group, Bangladesh

The setting is per user, so just disable it for the users that you need to be able to make outbound calls after hours.

 

[E-Shopping.Akij]

The setting is per user, so just disable it for the users that you need to be able to make outbound calls after hours.

I can't find the option which needs to disable

Can you please help me find the option?

 

[SweetAction]

I can't find the option which needs to disable

Can you please help me find the option?

Login to the web admin client, then click users, schedule
(https://fqdn.tld:5001/webclient/#/office/users)

 

[E-Shopping.Akij]

Thanks for your instruction

Lets see the result today after the default office hour.

 

[E-Shopping.Akij]

Not working the above setting

I think this setting is for Extension status changes to be available during office hours, not for outbound calls.

User office hours are not affected when global office hours are enabled.

 

[SweetAction]

Hello,
What setting did you use to " blocked user’s outbound calls after office"?

 

[GeorgeP_3CX]

Hi @E-Shopping.Akij,

Since you have applied the restriction of the outbound calls on the user level, make sure that you disable the option(if enabled) " Automatically disable Outbound calls on all Ports outside Office hours"(Management Console >> Settings >> General).

In case the above option is enabled, it will override the configuration in regards to the outbound calls on the user level.

 

[E-Shopping.Akij]

Hello,
What setting did you use to " blocked user’s outbound calls after office"?

We are using the below Global office hours for the tenant from Management Console



Thanks

 

[SweetAction]

Right, so you need to disable the block in general settings and only use the block in per user settings.

 

[adsolution]

The Process
1. First you need to assign an user account as system owner, to activate admin functions.
2. Then inside your webclient panel, as per attached screenshot, you can enable your feature of disabling outbound call outside office hour (User wise)