3CX Outbound Dialer Not Working

[Tin Nwe Win]

Dear 3CX Support Team,

I have created 3CX CFD with an Outbound dialer, but 3CX couldn't make an auto call and showed the error in an activity log " Call to T:Line:000>>1234@[Dev:sip:[email protected]] from L:4.1[Ivr:MakeCall] failed, cause: Cause: 404 Not Found/INVITE from 0.0.0.0:5060".

Could you please kindly suggest what kind of error and how can we solve this?

Thank you very much for your support.

 

[edossantos_sipcaller]

Hello @Tin Nwe Win,

You can also check SIP Caller, a cloud based outbound dialer that seamlessly integrates with 3CX. SIP Caller connects to your 3CX server as a remote extension, so you don't need to install anything in your 3CX server, dramatically simplifying the configuration. Just configure an extension in 3CX, set the SIP credentials in SIP Caller, and the dialer will be ready to use.

With SIP Caller you don't get just the dialing features. It's a complete solution that will provide you a simple interface to create your call flows (how to interact with the end user when the call is answered), create campaigns, upload numbers to call and analyze the call results. The reports provided will give you a call by call detail, and also summarized information both in real time and based on historical data. If you develop a dialer with the CFD, you will just do the calling part, but you would also need to create all the interfaces to configure everything and check results, which I can assure you is a very challenging and time consuming task.

SIP Caller can also automatically detect if calls are answered by a human or an answering machine, and execute different actions depending on that. So for example you can transfer calls answered by a human to a call queue, but leave a message when an answering machine picks up.

Here you have a detailed comparison of SIP Caller vs a dialer created with the CFD:
https://sipcaller.com/help/phonesystems_3cx#h.2et92p0

We can help you setting this up if needed, feel free to contact me directly.