3cx passes outbound caller id to cbeyond?

[smartsman]

Hi,

We have a 3cx PBX which is connected to cbeyond. How can we configurate 3cx correctly so that it can pass the outbound caller id to cbeyond? I have googled several solutions online and tried them. But none of them worked.

Thanks in advance.

 

[leejor]

Have you confirmed, with them, that they allow you to change your outgoing caller ID?

 

[smartsman]

Yes, I already called cbeyond, they said " Per our Tier 2 group we should accept caller ID from a 3cx system." If I set up the 3cx pbx correctly, it should be able to pass the outbound caller id.

Thank you for your response!

 

[leejor]

Did you read this 3CX article?
http://www.3cx.com/blog/docs/voip-provider-configuration/

 

[smartsman]

Did you read this 3CX article?
http://www.3cx.com/blog/docs/voip-provider-configuration/

I changed “Remote Party ID – Calling Party : User Part" to “CallerName”, the system said "called number does not exsits"
When I changed it to "Outbound caller ID", I could make calls, but the caller ID didn't show up.

For now the outbound caller ID is always the first number of the DID group.

Thanks for your help.

 

[smartsman]

I am looking forward to anyone's answer.

 

[smartsman]

I am using polycom 331 IP phone.

 

[smartsman]

anybody, any suggestion? thanks

 

[jpillow]

Are you using CeBeyonds SIP trunks or are you using POTS lins, PRI etc...

 

[jmartinson]

I have a Fonality PBXtra with cBeyond as our provider. I'm having the same issue. cBeyond Tier 2 support told me I need to Create a Diversion Header. Reason being is, cBeyond does not accept phone numbers that are not associated with your account. So if you account has the phone number 888-756-5555, and your trying to change the caller ID to 714-562-9171, cBeyond will reject the call. The Diversion Header solves this issue. I just received this information yesterday, and have not had a chance to implement it.

Hope this helps