3CX Phone for windows Not Showing Presence Or Phone Book

[glyder]

Hi guys
hoping some one can help with this, 3cx phone for windows has stopped showing presence information and the phone book. The phone book works fine on the desk phones just not the soft phones any ideas please.

 

[Pierre_3CX]

Hi there,
I'd suggest review article : http://www.3cx.com/blog/docs/3cxphone-presence-self-help/ as something on machine might prevent presence traffic.
Furthermore, ensure you are provisionned using welcome email, no manual settings.

 

[LexL]

We have the same problem. This is on new laptop with windows 8.1. The mentioned acticle does not provide a sulution. We are not using any of the mentioned anti virus programs. Only the standard windows defender is installed, disabling windows defender makes no difference. Connection is using the 3cx tunnel.

Any other suggestions ?

Lex

 

[Pierre_3CX]

Hi there,
Even when using tunnel presence still transits out through web port http (5000 tcp) or https (tcp 5001). Depending if your setup was done with HTTP or HTTPS enabled, ensure one or another of those ports is mapped to PBX and allows your IP to pass-through in PBX firewall.

 

[LexL]

Hi,

Both ports are open in our firewall and it is working voor other users.
Now the strange thing, this morning the problem has disapeared. We have not changed anything so this is stange.
For the moment we assume it is solved.

Rgds
Lex