3CX Email of Transcription

[foservice]

Hi all,

We are doing a Proof of Concept for a customer, and one thing they need is a transcript of a call answered by a 3CX AI Agent to be emailed to a shared mailbox. I cannot see any options for this currently, I only know of the option for if this was a named user. Has anyone ever done this before?

Kind regards,

 

[roberto.g]

Hi everyone,

We have a very similar requirement for a customer project and would love to see this supported or know if anyone found a workaround.

In our setup, when an incoming call is answered by a 3CX AI Agent (e.g., overflow/after-hours receptionist or ticket-logging assistant), we need the full conversation context / call transcript automatically sent as an email via perform_email to a central shared inbox or department address (e.g., [email protected]).

Currently, perform_email requires resolving a directory contact with can_receive_email=true or relying on specific extension data. Having a direct option in 3CX AI Agent settings to automatically email call transcripts/summaries to a specified email address or shared mailbox (or exposing the transcript payload via Webhooks/API) would be extremely useful.

Has anyone managed to handle this cleanly or heard if this feature is on the product roadmap?

Thanks!

 

[asandris]

Hi everyone,

We have a very similar requirement for a customer project and would love to see this supported or know if anyone found a workaround.

In our setup, when an incoming call is answered by a 3CX AI Agent (e.g., overflow/after-hours receptionist or ticket-logging assistant), we need the full conversation context / call transcript automatically sent as an email via perform_email to a central shared inbox or department address (e.g., [email protected]).

Currently, perform_email requires resolving a directory contact with can_receive_email=true or relying on specific extension data. Having a direct option in 3CX AI Agent settings to automatically email call transcripts/summaries to a specified email address or shared mailbox (or exposing the transcript payload via Webhooks/API) would be extremely useful.

Has anyone managed to handle this cleanly or heard if this feature is on the product roadmap?

Thanks!

Can you give me some more information on how you have accomplished this setup? Cause we are trying to figure out how we can send a transcribe to an email with the info that the AI collected.