3cx phone for windows - ui freezing

[Iulian Ionel]

Hello, one of my clients has this problem:
one of his pc gets randomly freezes. happens almoust any 2 / 3 hours.
He has a windows 7 machine and this is its configuration
Nome SO: Microsoft Windows 7 Professional
Versione SO: 6.1.7601 Service Pack 1 build 7601
Produttore SO: Microsoft Corporation
Configurazione SO: Workstation membro
Tipo build SO: Multiprocessor Free
Proprietario registrato: Utente
Organizzazione registrata:
Numero di serie: 00371-OEM-8992671-00008
Data di installazione originale: 30/05/2016, 14:26:34
Tempo di avvio sistema: 03/09/2019, 15:55:34
Produttore sistema: Hewlett-Packard
Modello sistema: HP ProDesk 400 G2 MT (TPM DP)
Tipo sistema: x64-based PC
Processore: 1 processore(i) installati.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~3001 Mhz
Versione BIOS: Hewlett-Packard L02 v02.39, 11/12/2014
Directory Windows: C:\Windows
Directory di sistema: C:\Windows\system32
Dispositivo di avvio: \Device\HarddiskVolume1
Impostazioni locali sistema: it;Italiano (Italia)
Impostazioni locali di input: it;Italiano (Italia)
Fuso orario: (UTC+01:00) Amsterdam, Berlino, Berna, Roma, Stoccolma, Vienna
Memoria fisica totale: 8.115 MB
Memoria fisica disponibile: 5.318 MB
Memoria virtuale: dimensione massima: 16.228 MB
Memoria virtuale: disponibile: 13.099 MB
Memoria virtuale: in uso: 3.129 MB
Posizioni file di paging: C:\pagefile.sys

Should i consider upgrading to windows 10? All my other clients have windows 10 and no one reported me such a thing..

I`ve also attached the log.

Best regards,
Iulian

 

[leejor]

Well...support for Windows 7 ends early next year, so you're probably going to want to upgrade before that time anyway. If they are used to using Windows 7, and a move to 10 is a big change, then consider using something like http://www.classicshell.net/ , to make the transition easier. I'm not a fan of 10 myself. If it is just the one machine, then It might be a hardware issue, or an interaction with another programme running. You can try shutting down any programmes that are not actually needed, which, after a few years use, can be quite the number . The ones that restart automatically will, on the next start-up. You could also try a re-install.

 

[Iulian Ionel]

I feel like chaning the os would solve the issue. But the fact that, after a restart, the 3cx app restarts working gets me nervous and i can`t figure out why...

 

[leejor]

There could be a memory leak, in some other application that, as time goes on, slows the computer, or certain functions on the computer. You are going to have to upgrade the computer OS anyway, so you are just delaying the inevitable, unless you want to risk not having security updates. If you plan on re-using the same computer, you might consider a hard drive upgrade (SSD?). Install the new OS on the new harddrive, then you still have all of the data on the ols (USB connector), and worse case senario, you can pop it back in. If it is a new computer, then they can run side-by side until the new computer is running to their liking.

 

[Iulian Ionel]

Hi, leejor. In fact I was about to order a new disc for testing the new solution. I guess its the best way I can manage to get out of this rude situation. Thanks a lot for your advice. I`ll be back as soon as the solution will be implemented.

 

[JohnS_3CX]

Hi @Iulian Ionel

I would suggest to move the user to windows 10 64-bit as soon as possible.

PS: For your own safety - Please do not post unfiltered logs that contain private information