Solved 3CX Phone Receptionist View not showing Offline Extensions

[[email protected]]

We had a power outage yesterday and after power was restored and servers brought up, we found that the receptionist view through the 3CX phone was not working. Checked server and started a service that had not started, and extensions started to appear. I was informed this morning that not all extensions were showing, so I manually restarted all 3CX services, and when that did not seem to work, I restarted the server entirely. Extensions are showing, but only the online extensions. It used to show the offline extensions so that we could still transfer calls to voicemail. Is there a way to get that functionality back? I've looked everywhere I can think of and can't find a setting that would turn this on or off. Running 15.5

 

[AWS2P]

I've got similar behavior on latest V16 SP4, even with UPS , I lost ISP line and deskphone for a short time and when power came back, not all the phones were coming back alone, I've been like you in way to reboot PBX to retrieve all the phones registered.
Just playing with service reboot has not positive effect.

 

[Alphabetic]

Webclient



Desktop Client

 

[[email protected]]

Webclient

View attachment 14221

Desktop Client

View attachment 14223

Thank you! I must have looked over that settings box 15 times now in the Desktop Client and missed that one every time and I don't know how. I'm all fixed.