3CX Phone System Professional License issues

[thande.kainga]

We purchased our license (perpetual) for the subject in 2018 and it has been working well.

Then i got an Email recently that our license is expiring ( not maintenance )

What might be wrong? Can 3CX really change a license code from perpetual to yearly at will?

 

[YiannisH_3CX]

Hi @thande.kainga

Once you maintenance expires you have the option to keep it a perpetual licence but will not have the chance to renew it or convert it to an annual licence and get a free year.
If you want to keep it a perpetual you need to notify your reseller so we can keep it a perpetual. If we are not notified the system will automatically change your key to Annual.
https://www.3cx.com/blog/vlog/pbx-maintenance/

 

[thande.kainga]

Hi,

We informed our reseller and he did not do anything.

No we are maxing out at 6 calls then all the rest drop.

Need help,

 

[JohnS_3CX]

Contact your reseller to find out what happend with your key first. If the license has reverted to annual it can no longer be returned to perpetual, you can only purchase maintenance and upgrades.

If your reseller is not responsive for any reason, then as a fallback you can also contact our sales support directly if you feel your reseller was not able to help: https://www.3cx.com/contact-form/

Insert your key and choose the option:


They can at least tell you where your key stands now, but if it has converted to annual it will not be able to go back to perpetual.