3CX PhoneSystem 01 SIP Server -stopped without warning

[kseba77]

A system that was running without a single issue for about a year (with restarts) suddenly had the 3CX PhoneSystem 01 SIP Server service stop.
A simple click on the service and clicking on start started the service without issue and now it's running again. The event log shows the services starting after I clicked start but nothing that would tell me why it stopped? Any idea where I could get more info about what happened and did something similar happed to any of you?
Running version 16.0.7.1078 in azure cloud

 

[NickD_3CX]

If you access the Azure instance via SSH and go to folder /var/lib/3cxpbx/ , in this folder do you see a file named "core"?

 

[kseba77]

yes, I do see "core" in that folder. I also downloaded it hoping I can open it and see what's inside but it seems to be a binary file. What to do next?

 

[NickD_3CX]

Ok, a few basic question to understand your setup and how it was done.

• What hardware specs have you give to the machine (vCPUs, RAM, disk space)
• How many extensions/users are using it?
• How did you install 3CX initially (Azure Marketplace, PBX Express, manually inserted the repositories)?

 

[kseba77]

1. 4 vCPUs, 4GB RAM, 80GB Space, Linux based
2. 90
3. PBX Express

 

[ChrisC_3CX]

Hello @kseba77,

I'll lock this thread and PM you on how we'll proceed regarding this issue.