3CX PWA Green Call Accept Button Not Working

[JoshuaWoodCPC]

We are experiencing a very persistent issue, and our telephony partners have not been able to help us resolve it thus far.

We have multiple users who are reporting that they are not able to accept calls using the 3CX PWA.

I'll try to provide as much information as may be relevant;

We have a main office number, when dialled this goes to a digital receptionist, who reads out our welcome message, the call is then forwarded to an individual user. That user first reported not being able to accept the calls using the 3CX PWA. There is a ring group setup to answer the calls if that individual user is not able to, and now a member of that ring group is also reporting that they cannot accept the calls using the PWA.

We have tried;

1. Clearing caches
2. removing and reinstalling the PWA
3. replacing the laptop device completely
4. this guidance; https://www.3cx.com/community/threads/3cx-desktop-app-webclient-unable-to-answer-call.121823/

Does anyone else have any other suggestions?

 

[DimitrisL_3CX]

Hello @JoshuaWoodCPC,

Can you please let us know what browser are you using? Is it on the latest version?
Are you clicking on the notification to answer the call or from the answer button on the PWA?

 

[JoshuaWoodCPC]

Hi Dimitris, thanks for responding.

Both affected users are on the latest version of Chrome. They are clicking the answer button on the PWA.

 

[DimitrisL_3CX]

Do the users have a VPN installed on their PC?
Also, do they use IPv6 or only IPv4?

 

[JoshuaWoodCPC]

No VPNs, IPv6.

 

[DimitrisL_3CX]

I would suggest opening a ticket with our support so we can investigate it further.