Solved 3CX Queries - Mainly Phonebook related

[michael.mchugo]

I have a few questions about the 3CX system and would appreciate some guidance.

Phonebook Search on Handsets:Is there a setting to adjust how handsets search the 3CX phonebook? For example, when I search "Bi" for "Bill," it shows "Abbie" first. Ideally, I want the search to only display contacts starting with "Bi." I have one system where this works as expected, but another where it doesn’t. Any ideas on what setting might be affecting this?

Phonebook and Ring Groups:Is there an easy way to use DDIs to add ring groups or queues to the panel tab and map them to keys on devices?

Departmental Phonebooks:Is it possible to create department-specific phonebooks within 3CX?

Thanks in advance for any help!

 

[NicholasP_3CX]

Phonebook Search on Handsets:Is there a setting to adjust how handsets search the 3CX phonebook? For example, when I search "Bi" for "Bill," it shows "Abbie" first. Ideally, I want the search to only display contacts starting with "Bi." I have one system where this works as expected, but another where it doesn’t. Any ideas on what setting might be affecting this?

This would be something specific to the device itself. We cant control this behaviour.

Phonebook and Ring Groups:Is there an easy way to use DDIs to add ring groups or queues to the panel tab and map them to keys on devices?

Can you elaborate more on this? The panel shows the active calls. This has nothing to do with the BLFs assigned to the phones.

Departmental Phonebooks:Is it possible to create department-specific phonebooks within 3CX?

No. The phonebook is still currently a global entity which is available to all users on the system.

 

[michael.mchugo]

Point 1 .The phone changed behaviour when adding it to a different 3cx site. Are we sure there is no setting for this change?

Point 2: I have a ring group or queue called "Warehouse" with the extension 208. I have a call for them and want to ring/transfer the call to this group. It is a frequent thing so I want to have a button on my phone or a contact for this group in the panel using the hot key on my device or from a contact in my app (ideally in panel). We have lots of these groups so remember the extension isn't possible.

 

[NicholasP_3CX]

Point 1 .The phone changed behaviour when adding it to a different 3cx site. Are we sure there is no setting for this change?

We cant control how the device handles the search. This behaviour may have changed with a firmware update of the phone. This is something you would have to bring up with the phone manufacturer.

Point 2: I have a ring group or queue called "Warehouse" with the extension 208. I have a call for them and want to ring/transfer the call to this group. It is a frequent thing so I want to have a button on my phone or a contact for this group in the panel using the hot key on my device or from a contact in my app (ideally in panel). We have lots of these groups so remember the extension isn't possible.

You can create a "custom speed dial" on the BLF keys page.



You can now use this to call or transfer a call to this destination.

If you are using the 3CX apps, this would not even be necessary as you can transfer based on the name. So if you have access to the panel, it is a lot easier.

 

[michael.mchugo]

Thanks Nicholas, all working.