3CX Question about Recordings

[delis]

Hello all,

One of our clients (with a 3cx instance) asked if there is a way (probably from verbose logs), to see which user downloaded a specific recording file.
From the 3cxManagementConsole.log we can see the download action, but not the user.


Thank you.

 

[VasilisV_3CX]

Hi @delis,

Something to note before I start. This log is overwritten as time goes on, so if it's too old then the data may not be there for an old download that occured. Also, this only works for extensions that have downloaded from the Web Client.

You can enable verbose logging as you mentioned. Download the recording from the Web Client, download the 3CXmanagementconsole.log file and open it with Notepad++. Knowing the approximate time of the download, you should see something like this:

2021/07/14 14:46:34.467|906|0074|Trc|[Microsoft.AspNetCore.Hosting.Diagnostics] Request starting HTTP/1.0 GET http://10.0.0.0/MyPhone/downloadRecording/272?sessionId=a84a2a40-efdc-xxxx-yyyy-745c3a6206cf

Take note of the sessionID: a84a2a40-efdc-xxxx-yyyy-745c3a6206cf

Search the document for the sessionID using the option "Find All in Current Document". and scroll up looking for the

User:101, Password:lovely, SessionID:a84a2a40-efdc-xxxx-yyyy-745c3a6206cf

User 101 is your extension 101. That is who downloaded the file.

 

[VoIPTools]

I can't expand on @VasilisV_3CX answer. However, I wonder if the new audit features announced for V18 will include this information, please?

The only other option I can suggest is to take a look at our 3CX Recording Manager tool which does maintain an audit trail of who logged in, listened, downloaded, emailed, or attempted to delete a recording. We also maintain a hash of both the original recording and the archived MP3 to detect whether the recording has been tampered with. If you need more information about what people are doing with recordings, we can help.