3CX Queue Polling (Round Robin)

[greenhell]

Does anyone know what 3CX does to the agent position in the Queue when the "Q" button is toggled in/out?

Are they "reset" to the "bottom" of the queue?
is this a way for work avoidance by toggling in/out of the Queue?

or is Round Robin based on an answered call? meaning, the agent isn't moved to the bottom of the queue, they will always be presented with the next call until the Round Robin is satisfied?

 

[VasilisV_3CX]

Hi @greenhell,

By using the Q button, you're globally logging the agent out of all queues. They won't be polled (rang) at all. What are you trying to achieve and maybe I can assist?