3cx Queue Statistics not resetting

[Paul Fouche]

Hi All,

Does anyone experience an issue where the queue statistics does not auto-reset as per the timer?
some days it works and some days it does not. then the call center requires me to do this manually.

Windows Server 2016 Standard.
V15.5.6
8gb memory.
Intel Xeon Bronze CPU
ESXI 6.5

I thought it was something to do with the Vmware time but all of my other servers on that host reset / archive just fine.

 

[Paul Fouche]

Has no one experienced this? interesting.

 

[Nick W]

I saw this in two scenarios.

1. A backup was running at the time.
2. The NTP client was not installed on a debian VM on HyperV (not your situation)

 

[Paul Fouche]

I saw this in two scenarios.

1. A backup was running at the time.
2. The NTP client was not installed on a debian VM on HyperV (not your situation)

Interesting, their backups run at night and complete normally around 00:00 and their queues reset at 07:30.

Something I may need to keep my eye on.

Thanks for the response

 

[Nick W]

Not sure it was helpful But thats all I recall!