3CX Queues - Skip Busy Agents?

[kriley87]

Hello

I am running V16 and using call queues with a prioritized hunt ring strategy, however, agents are receiving queue calls while they are already on an existing call. Is there a setting to disable queue's from sending calls to agents who are already on an active phone call?

Thanks!

 

[kriley87]

Nevermind on this, I just tested it and established a call from an extension in the call queue and called in on another phone number and couldn't reproduce this. My guess is someone is on a queue call and receiving another call from an internal extension and this is more or less call waiting happening.