Need help getting back access to my account.

[hughesdouglas]

Someone has reset my password on my admin panel on 3cx and has changed system owner to their account and system to their email. I need help asap i have tried to contact several different ways. This has been my original email

 

[bitn2]

That is not possible, unless that person had access to your email address.

 

[hughesdouglas]

How is that not possible? It has happened and im asking for help, its a 48 concurrent calling system, i have paid over 4k$ on this account, can someone not help me? i have the proof all of my invoices etc. the fact someone has replied in this manner not trying to help me is outrageous. Im not able to contact support unless it shows i have a system and my system was transferred to a different email without my knowing so. No one has had access to my email nor did i receive even a notification to my email about the transfer of admins.

 

[NikosT_3CX]

@hughesdouglas since this has to do with your license key, please contact our Customer Service Team,
provide them the appropriate information and the Team will check it and get back to you.
https://www.3cx.com/contact/

 

[hughesdouglas]

I have my license key, but my system isnt even showing up to select it no one has replied to me in 24 hrs

 

[hughesdouglas]

Ownership of the cyamonbreh.3cx.ph system was transferred to another account, so restoring your access requires 3CX staff to verify and correct the ownership on the backend. Please contact 3CX Support and explain that the system was transferred to an unknown email address; do not share your license key or other sensitive credentials in the request.
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Direct ticket support is not included with SMB license keys. For troubleshooting, guides, or to ask a specific question, please visit our dedicated SMB Forum. You can easily open a new thread there to get the assistance you need.


im sure my system is a pbx, i have just tried to contact and it has said to contact here. I am going in circles if i dont receive proper help.

 

[hughesdouglas]

AI-generated contentⓘ
For your separate PBX account, the current System Owner must log in to the Admin console, open System > License Details, select Edit in the License Owner section, update your details, and save the change.

If the transferred owner is unavailable and you cannot access the account, restoring ownership requires 3CX staff assistance. Your separate PBX account is handled independently of the 4SC SMB license shown here.
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Direct ticket support is not included with SMB license keys. For troubleshooting, guides, or to ask a specific question, please visit our dedicated SMB Forum. You can easily open a new thread there to get the assistance you need.

so how can i even contact a 3cx staff? its just giving me this on the contact page? please advise

 

[hughesdouglas]

An unauthorized ownership transfer requires direct 3CX assistance because the license is now associated with a different email address. Please provide your proof of ownership, such as the license invoices and other relevant license details, so the ownership can be reviewed. If possible, the current registered owner must also confirm authority to transfer the subscription; without access to that email, the review must be handled directly by 3CX.

once again i am just being told this needs to be handled directly by 3cx with the chat bot you guys have. no direct help is being done. i need to be contacted directly on my email [email protected]

 

[IrinaP_3CX]

I have my license key, but my system isnt even showing up to select it no one has replied to me in 24 hrs

@hughesdouglas please reply to me on the ticket you have opened with requested details and I will assist you directly.

 

[IrinaP_3CX]

An unauthorized ownership transfer requires direct 3CX assistance because the license is now associated with a different email address. Please provide your proof of ownership, such as the license invoices and other relevant license details, so the ownership can be reviewed. If possible, the current registered owner must also confirm authority to transfer the subscription; without access to that email, the review must be handled directly by 3CX.

once again i am just being told this needs to be handled directly by 3cx with the chat bot you guys have. no direct help is being done. i need to be contacted directly on my email [email protected]

You should now be able to locate your license in your 3CX account. Important to review your users and their access roles to make sure that only authorized users have access to make changes in License Details. You may also refer to this recommendations: 3CX V20 Security Hardening Checklist