3cx Recording

[Rajeshwaran]

Hi Community,

In the 3CX Recordings menu, the header fields include Date, Display Name, DID, From, and To. However, when downloading a user's recording file, the Display Name does not appear in the filename. For instance:

[Display Name]_9013-+15383521823_20240419211252(20506).wav

Instead, an empty value appears inside the brackets. The Display Name is visible in the recording window but not in the downloaded filename. This issue is occurring for only a few users' recordings, not all of them.

Hope some one can help with this

Thank you

 

[Charles_3CX]

Do the extensions that this issue occurs with have first name and last name values filled in their extension settings?

 

[OlegR_3CX]

This is not something common.
Does it mean that all the calls show this data or only sometimes?
If sometimes, maybe you can advise if these are some kind of specific scenarios and call flow.

 

[Rajeshwaran]

This issue is consistent across all calls for specific users, rather than affecting all users uniformly.

 

[TheodorosG_3CX]

As i can see this is a self-hosted machine.
If you access the recording local folder, the recording is saved in this way?

 

[Rajeshwaran]

When accessing the local recording folder, outbound call recordings are saved without the display name, like "[]_9013-+14221169951_20240415201752(18622).wav", while inbound call recordings include the display name, such as "[Ronald]_9013-312221110374_20240408233043(16206).wav".

 

[TheodorosG_3CX]

This should not be the case so you need to eliminate.
May i ask, this happens to external caller id only or if this is an internal call?
Is this limited to only specific extensions?
Is there any special character in the First/Last name?

 

[Rajeshwaran]

This issue occurs exclusively with external caller IDs and is limited to specific extensions. Upon double-checking, we confirmed that there are no special characters present in the First and Last name fields.

 

[TheodorosG_3CX]

Are you using a 3CX Supported Provider?

 

[Rajeshwaran]

No, we don't have 3CX support.

 

[TheodorosG_3CX]

This might require to be checked with logs from a support ticket however if possible please try to replicate with a supported provider.

 

[ivank]

This issue is consistent across all calls for specific users, rather than affecting all users uniformly.

Could you share their display names using a PM?