3CX Reporting - Inaccurate

[jhill]

Hi
We pull monthly ring groups statistics reports. There are only 3x ring groups defined.
Auto attendant Option 1, 2 and 3 route incoming calls to these ring groups based on the caller selection.
Extension/Ring groups 5000, 5001 report accurate stats. Ring groups extension 5002 never shows call data.

We have pulled reports from Jan 2023 till end April and daily - in each case 5002 never shows call data.

Any ideas on reason why..?

 

[Lee Cramman]

Apologies for the blindingly obvious question but... did someone remember to add 5002 to the monthly report?

I would delete and re-add the report to be sure (as, I believe, there is no way of checking existing reports other than viewing their output.

Ring groups are added to reports by name, not by number so check what name 5002 is listed as and make sure it's in there.

 

[jhill]

Wow - thanks for the prompt suggestion. Well, would you believe - as soon as I logged this thread I found the issue.
The ring group 5002 was indeed not receiving any calls because the auto attendant digital reception option 3 was routing to a call queue not the ring group. Poor config on our side. Face palm of note.

Thanks anyway for the suggestion

 

[Lee Cramman]

Glad you're sorted and managed to solve it yourself.