3CX Reporting?

[Rich.Hopkins]

Good afternoon team,

I’ve just been asked…

“Is it possible to see a report showing what calls we received at what times during the day? I’m particularly looking at calls coming in from 8am to 8:45am, and from 4:30pm to 5:30pm”.

Edit: The time frame that they require to go back is around 6 months, so generating a report for each day isn't going to work!

I have a feeling I already know the answer to this, but I do have to ask?

 

[MuratDemirtas]

Hi;

If you create a report as in the image and give a custom date range, you can achieve the desired result. You can even create this report separately for incoming and outgoing calls and get it daily automatically.

 

[jed]

“Is it possible to see a report showing what calls we received at what times during the day? I’m particularly looking at calls coming in from 8am to 8:45am, and from 4:30pm to 5:30pm”.

Hi Rich
If you just need to do a single report, you can use a free trial for JEDWare, and run an Agent Report for the 6 Month period (we can filter down to 15 min per day or per 15 min for the period) You can export the data as CSV and import this to Excel, filter by Start time, delete all calls outside 8am to 8:45 and 4:30 PM to 5:50 PM, and you will have your report.