Hi Guys,
I'm trying to get some reporting on phone call routing and the call reporter app isn't really doing it for me. I have a few queues set up and after a set period of time the caller gets routed between these queues. Is there a way to get a report on how many of the calls are 'escalated' after the fixed period of time?
Steve
I'm trying to get some reporting on phone call routing and the call reporter app isn't really doing it for me. I have a few queues set up and after a set period of time the caller gets routed between these queues. Is there a way to get a report on how many of the calls are 'escalated' after the fixed period of time?
Steve
