I need a tool that available to be integrated with 3CX can help me for the below reports
- Detailed agents status activity report : include Agent Not-ready duration (break,meeting,one to one , etc ) Hold Duration"inbound & outbound" and wrap up time .
- Held Calls report .
- Agent Current call status (Whether Active or Hold).
- Agent Ready time report to be able to calculate occupancy and utilization .
- display how long an extension has been in their current status.
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