Hi
I've run 3 separate reports for extension 821 (attached). This extension is part of a Queue 800 that receives calls from a CFD app.
May I kindly ask you to clarify why the total talking time in all 3 reports is different (marked with red in attachment)?
Is there a list of definitions what measurement provides each of the columns in 3cx reports?
Is there a report in 3cx that measure total log-in time of the extension (in 3cx not queue), total talking time, not in queue or other filters that might be applied?
Best regards,
P.Marinov
I've run 3 separate reports for extension 821 (attached). This extension is part of a Queue 800 that receives calls from a CFD app.
May I kindly ask you to clarify why the total talking time in all 3 reports is different (marked with red in attachment)?
Is there a list of definitions what measurement provides each of the columns in 3cx reports?
Is there a report in 3cx that measure total log-in time of the extension (in 3cx not queue), total talking time, not in queue or other filters that might be applied?
Best regards,
P.Marinov
