3CX Reports

[dpcatkins1983]

We are just going some reports and it looks like they wrong.

We have made 1 incoming call from a mobile number ‘###’ it hit the IVR then went onto Credit Control who didn’t answer it then went onto Customer Services Queue who again didn’t answer it, but its created a miss call 15 times against 2 users, User 1 and User 2 who both are part of the Customer Services queue (Calls from 10:55 – 11:05) why is this?

We ran the same report 5 mins before and the it said no missed calls, so it looks like 1 call made this 15 times (missed calls)

 

[roland_3CX]

Hi dpccatkins,

Which report are you referring to? Could you also give us a little more detail on your queue configuration as we are unable to replicate your scenario.

 

[YiannisH_3CX]

Hello @dpcatkins1983
Can you tell me which report are you running and you are getting these results?

 

[dpcatkins1983]

it was the Extension Statistic Group one

 

[roland_3CX]

The "Extension Statistics Report" does not show any "unanswered" calls to the Queue. The" Detailed Queue statistics" or "Abandoned queue calls" reports will give you queue Information . We are unable to replicate the issue you experiencing on our end. Please open a support ticket so that one of our support engineers may better assist you.