Hi All,
When i run a report on a ring group I will receive a report advising that one particular extension has not picked up any calls when they actually have.
They're picking up the calls from the 3CX mobile application as they don't have a desk phone (and can't get one)
Has anyone experienced this before or has any ideas how this can be resolved?
When doing a full reports "Call Report" you can see that the calls is "Picked Up by 105" where as when it's answered on a desk phone it says "Connected"
Thanks Alex
When i run a report on a ring group I will receive a report advising that one particular extension has not picked up any calls when they actually have.
They're picking up the calls from the 3CX mobile application as they don't have a desk phone (and can't get one)
Has anyone experienced this before or has any ideas how this can be resolved?
When doing a full reports "Call Report" you can see that the calls is "Picked Up by 105" where as when it's answered on a desk phone it says "Connected"
Thanks Alex
