3cx rolled back

[robinwilliams]

I wonder if someone can assist,

my vm of 3cx rolled back to earlier snapshot and now all the yealink phones that were provisioned to the 3cx server dont appear, i cant even re assign them to the extensions. how would one be able to overwrite the current config to the phones from the 3cx server.

 

[VasilisV_3CX]

Hi @robinwilliams,

How were the phones provisioned? Behind a SBC, via STUN or locally?

 

[robinwilliams]

Hi they were all provisioned locally, however I have come right

 

[robinwilliams]

another leading question is that when the users of Andriod phones install the app on there phone the app rings on the phone however they cannot hear the calling party, yet the iphones work 100%

 

[VasilisV_3CX]

Hi @robinwilliams,

Hi they were all provisioned locally, however I have come right

For our benefit, what was the cause and how was it fixed if you don't mind sharing?

another leading question is that when the users of Andriod phones install the app on there phone the app rings on the phone however they cannot hear the calling party, yet the iphones work 100%

How many Android phones are being affected? Is it one user or all of the Android users? Are they all local to the PBX or external? Does this happen when using both WiFi or 3G / 4G etc?

 

[robinwilliams]

Hi @robinwilliams,


For our benefit, what was the cause and how was it fixed if you don't mind sharing?


How many Android phones are being affected? Is it one user or all of the Android users? Are they all local to the PBX or external? Does this happen when using both WiFi or 3G / 4G etc?

Hi Vasilis

unfortunately all andriod users have this issue on both 3G/4G Wifi etc.

 

[VasilisV_3CX]

Hi @robinwilliams,

From one of the affected Android devices, can you dial *777 from 3CX and let me know if they can hear themselves?