3CX Salesforce CRM - call picked up on mobile

[georgeveys]

Hey, sorry if this is an obvious question, but having read through all the forums I can't find the answer!

We use 3CX as a "middle man" to forward calls to the right mobile number, rather than having the 3CX app on each device (long story!)

However, when I connect salesforce to 3CX, it seems to want to try to record an outbound call to the mobile number, rather than an incoming call from the customer's number?

Does anyone have any ideas how to fix...

The call logs in 3CX log an incoming call with a proper duration etc, but no POST request is made to salesforce to try to log an activity (I've checked 3cxSystemService.log)

TIA!

 

[TheodorosG_3CX]

From the description i suppose here that the PBX is used for call forwarding based on extension status timeout or exceptions, correct me if i'm wrong. But if this is the case this sounds expected as the call journal happens on the extension email match and the call has to be established first and once call is ended then will journal.