3cx SalesForce integration lacking features?

[boomschtick]

I need to know the following for SalesForce and 3CX. Can the below be captured in SalesForce from 3CX:

1) Can 3CX log the call time of the call made? How long on the call?
2) 3CX only logs text like the following, “Outbound call to number (816) 123-4567” I need to know on what object this took place. The Contact, the Lead, or the Account. Can that be captured? Just having the above text is worthless to me.

 

[Andreas Paradisiotis]

Hello boomschtick

You can take the existing salesforce plugin and you can make the necessary modifications on the code to meet the requirements that you mention above (is not a big deal).

You can find the code of the plugin into this path C:\ProgramData\3CXPhone for Windows\PhoneApp\DotNetScripts

Here are some document to get started
https://www.3cx.com/call-center/crm-integration/
https://www.3cx.com/docs/crm-integration/


Thanks

 

[Mike Cartwright]

Hi, boomschtick!

Besides Andreas' great answer, you can also check Tenfold. It's a 3rd party CTI that can integrate 3CX with Salesforce (and other systems of record).

Tenfold's features are exactly what you are looking for. It automatically logs all calls (inbound or outbound) including start time, stop time, duration, and direction. It also has a call analytics dashboard that can provide real-time and historical data. Other features are click-to-call, a screen pop (caller ID), easy task creation, and more.

To know more about the integration, you can check this link:
3CX-Salesforce Integration via Tenfold