3CX / Salesforce Integration

[prashant.shevade@vcgmarke]

Dear Support,

We integrated our salesforce with 3cx as per the guide: https://www.3cx.com/docs/salesforce-crm-integration/#h.wlbmlkiklmtd

the test was successful but when we try to call from Salesforce, it worked for the first call (i.e. it displayed the values from the CRM, and added it in 3CX contact) the contact type showed us "CRM". but after that it did not work for any other contact. we have tried deleting the link and establishing it again but it still did not work.

 

[edossantos]

Can you make a test from the 3CX console using the number of the new callers that are not working? Do you see any error there?

 

[prashant.shevade@vcgmarke]

Thank you for your help. The issue for me was that extension i was using was set to block outgoing calls after hours. and i was only able to do my setup and tests after hours