3cx SIP Generic configuration

[eng5ald]

I've had a issue with SIP Trunk (Generic) configuration for Incoming call

we have sip line with 100 number and we can't receiving call (incoming) , and for outgoing call is working fine

 

[JohnS_3CX]

Hi,

Please go ahead and read the below article, and provide us with a better description for your problem and what you have done so far to troubleshoot it: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[eng5ald]

Product	Professional Annual
Version Number	16.0.493

we make configuration for our SIP line with this steps :
1- we go to SIP Trunk
2- add SIP Trunk
3- select country we select Generic
4- select provider in your country we select Generic SIP Trunk
5- Main Trunk No we add our main number without (area code and country code)

for Trunk Details steps we add the IP for out SIP Line in (Gateway Hostname / Outbound Proxy )

for Authentication type we select don not require - IP Based

we make the outgoing rules and incoming rules

 

[JohnS_3CX]

Ok next step is to look at your logs, and see if the call even reaches the PBX:

1. Activity Log > Settings > Verbose Mode
2. Restart services
3. Make a test call and see if it appears in the logs