3CX SMB deployed but unable to access account details

[Alina avdeyeva]

3CX is showing that our SMB is deployed and we are only 3 days into a month free trial, however, when attempting to go into account it says that we need to renew a subscription. The link takes me back to the page that shows that the SMB is already deployed. What do I need to do here to get this unlocked?

 

[bitn2]

What do you want to unlock? When you deployed the SMB, you received the link and the access credentials, that’s all there is to it. You don't have access to the SMB via the portal. A trial is something different; it isn't an SMB.