Solved 3CX SMTP service outage

[DavidD92]

Hi all,

Have noticed across the board, that we've stopped receiving emails while using the 3CX SMTP services. Have confirmed when switching to a custom SMTP provider that emails do work.

Is there any sort of status page we can check? and is anyone else having this issue?

Thanks,
David.

 

[TheodorosG_3CX]

As checked on multiple installations there is no issue with the SMTP.
If you make the SMTP test it is working?

 

[DavidD92]

I've checked and the SMTP test shows as successful, when performing a test call to leave a voicemail to email message we're not getting any emails come through.

I've checked this for multiple installations, and email addresses. Nothing in junk or in M365 quarantine.

 

[TheodorosG_3CX]

This is limited to the email address.
Can you please open a support ticket so we can check?

 

[TheodorosG_3CX]

As per our ticket conversation the issue was isolated to this specific email address and now has been resolved.