3cx Softphone for Windows - Behaviour

[Dave9090]

Hi

In the Advanced Settings | Behaviour area of the Windows client you can run a program on Ring or Answer.

It allows you to select the program to run and also the string to send, which works well for integration with our CRM however! We have a number of Queues setup and would like to identify the queue ringing to the CRM

Currently adding %CallerNumber% apprends the Caller ID to the link which works perfectly but I cannot find anywhere a list of %% fields. Ideally I am looking for something like %queuename% but that doesn't work, does anyknow what what this might be or have a list of available %% codes that can be used.

Cheers

 

[JohnS_3CX]

Hi Dave,

The available variables are just the ones you see there:

%CallerNumber% %CallerDisplayName%

 

[VoIPTools]

I wonder... if you prepend/append the queue name so that it displays on our phone, whether that information would be included in the CallerDisplayName variable.