3CX Softphone Managements Guide

[Danushka]

Dear Support Team,

We are using the 3CX phone system in our organization.

We have a Chairman extension that is used on both a desk IP phone and the 3CX mobile app. Since the Chairman position changes from time to time, we need to keep the same extension for the new Chairman.

When the previous Chairman leaves the organization, we need to prevent the previous Chairman from continuing to use the 3CX mobile app. At the same time, the existing desk IP phone should continue working with the same extension.

Could you please advise us on the best and recommended way to handle this scenario in 3CX?

We would like to revoke the previous Chairman's mobile app access without disabling the extension or affecting the desk IP phone.

Thank you for your support.

Best regards,
Kavindu

 

[Alphabetic]

You could use the Clear and Assign feature from the Team page to quickly change the details.

Then, go into the extension and select "reset password" to invalid the 3CX app.

Deskphone will reprovision.

 

[DimitrisL_3CX]

Hello @Danushka

As per @Alphabetic mentioned
You may use the Reset Password in Admin > Users > select and edit the user > General.
This will resend a Welcome Email to the user's configured email address and it will revoke Web Client password, SIP password, and Deskphone password.
This will cause the 3CX Mobile App and anything else to lose registration. The IP phone device will be updated and will register again ( you may need to reboot the IP phone device).