Solved 3CX Softphone - Remove/Disable "Divert to Voicemail" Button

[siscom]

Good Morning Colleagues
I hope you are doing well and safe.

One of my customers has 3CX call centre and using 3CX windows softphone and the agent extension has voicemail disabled. Accidentally, When an agent click the voicemail button instead of answer, 3CX will send the call to a prompt that says "Voicemail disabled for this extension" and then disconnect the call.

Is there a way to remove/disable "Divert to Voicemail" button from 3CX windows softphone ?

Best Regards

 

[VasilisV_3CX]

Hi @siscom,

This is in the Ideas section and I urge you to vote on it: https://www.3cx.com/community/threads/disable-divert-to-voicemail-button-in-client.51052/

At present, there is no native way of removing the "Divert to Voicemail" button.

 

[siscom]

Thx Vasilis for your feedback . I follow the link but found the button "You have insufficient privileges to reply here"

Anyway, Is there any work around for this issue ?

Best Regards

 

[VasilisV_3CX]

Hi @siscom,

You can click the green +1 box in the original post. This is the more efficient method of voting.

 

[siscom]

Done

 

[VasilisV_3CX]

Great! If you need any further assistance, feel free to open a new thread!

 

[siscom]

Well Noted