3cx system and disconnect tone

[bluetel2]

Hello,

i have serious bug.

complicated to explain ... the bug exist with 3cx softphone and linksys spa922, but not with bria

so, when we make call to an number (my mobile for exemple) from linksys or softphone link into 3cx system, if i don't answer (my mobile) and that i hang my softphone, the call stop for my softphone, but in my mobile i receive an other call form the extension (between 5-10sec) latter, while my softphone hang.

if i hear in my mobile i hear nothing, but if i hear in my softphone i can communique with me ??? i see nothing in softphone ? no line? nothing ???

with bria there is not this problem. i suppose it's disconnet tone that will not send or ????


please help me

3cx v7.1.7139
linksys spa922
client softphone 7

tks

 

[leejor]

Re: Bug? with 3cx system and disconnect tone

It would probably be a good idea to provide a 3CX log of the call. Is it going out to your mobile on a PSTN trunk via a gateway or though a VoIP provider?

 

[bluetel2]

Re: Bug? with 3cx system and disconnect tone

It would probably be a good idea to provide a 3CX log of the call. Is it going out to your mobile on a PSTN trunk via a gateway or though a VoIP provider?

I found problem. it's provider problem. the provider resolve problem.

tks.