3CX TMS and CAS is not running

[WGBAKU]

Everyday Hotel system service stops in 3CX and is given "3CX TMS and CAS is not running" in the Opera PMS server. we have tried some ways to resolve this issue.
1, The server was cloned and backup the 3CX from the dashboard and reinstalled again 3CX
2. Updated the latest version of 3CX
3. Updated Windows server latest update
4. Checked the connection between PMS and 3CX.
All of them were successfully changed but everyday notification is shown in PMS as "3CX TMS and CAS is not running"
Note: After manually restarting the Hotel service the system works normally for a few hours after that, the same issue occurs again daily.

 

[Alejandro_3CX]

Hi @WGBAKU as first step please validate that the PMS is in the same pbx LAN.

From the event logs is there any relevant information?

Go to the activity log and there you can set the logging level to verbose, wait until the issue occurs and check the hotelmodule.log from the activity log --- clicking on logs.

Also check what is the current value in your firewall for tcp-idle timer and then have your firewall tcp-idle timer increased to a higher value, since the socket in the PMS could be closing.

 

[WGBAKU]

We checked the logs from the 3cx and PMS side. Sometimes connection time out and shows TCP_ERROR from the TCP side. But I didn't find anything from 3cx logs about the lost connection