Good morning, everyone!
I'm having some issues getting 3CX transcription to work for one of our clients. They're a unique case among our clients as they're the only ones who are running their PBX on a VM hosted on an on-prem hypervisor. For all of our other clients (including our own phone system), the VMs are hosted on Vultr. For everyone else, I've been able to simply set the transcription engine to 3CX and set the department transcription settings as needed (voicemails only). For this single on-prem instance, doing so does not seem to transcribe anything. We get the voicemail emails, but the transcription section is empty. The client is on an Enterprise Annual subscription, 24 SC. Is there someplace that 3CX transcription reaches out to that might be getting blocked by the firewall?
I'm having some issues getting 3CX transcription to work for one of our clients. They're a unique case among our clients as they're the only ones who are running their PBX on a VM hosted on an on-prem hypervisor. For all of our other clients (including our own phone system), the VMs are hosted on Vultr. For everyone else, I've been able to simply set the transcription engine to 3CX and set the department transcription settings as needed (voicemails only). For this single on-prem instance, doing so does not seem to transcribe anything. We get the voicemail emails, but the transcription section is empty. The client is on an Enterprise Annual subscription, 24 SC. Is there someplace that 3CX transcription reaches out to that might be getting blocked by the firewall?
