3CX Transcription Service to be Switched Off End of 2026

[GabrielaS_3CX]

Existing ENT+ subscriptions will move to AI Edition, with additional licence time added to preserve their remaining value.​

Earlier this year, we announced the retirement of ENT+ and our move towards a simpler edition structure built around Basic, PRO and AI Editions. In January 2027, remaining commercial ENT+ licences will auto...

Continue reading the Original Blog Post.

 

[blance-datalink]

Is this both the voicemail transcription and call transcription that will be retired?

 

[SteveITS]

Anything using 3CX’s transcription that was part of the Plus license. Just have to switch to Grok or something else.

 

[Alejandro_3CX]

Is this both the voicemail transcription and call transcription that will be retired?

Hi @blance-datalink to clarify, we are specifically referring to the retirement of the 3CX Cloud Transcription service (for voicemail and call recordings). The transcription functionality itself will remain available via third-party providers such as OpenAI, xAI Grok, Google or locally using the 3CX AI Server on your own infrastructure. You may choose any of those options for your call and VM transcription.