Existing ENT+ subscriptions will move to AI Edition, with additional licence time added to preserve their remaining value.

Earlier this year, we announced the retirement of ENT+ and our move towards a simpler edition structure built around Basic, PRO and AI Editions.

In January 2027, remaining commercial ENT+ licences will automatically move to 3CX AI Edition. Customers will keep the value remaining on their existing subscription through an extension to their new AI Edition licence. Where Hosted by 3CX is active, hosting will be extended to the same date.

The result is a straightforward transition to AI Edition while preserving the value already paid for. Read on to see how the conversion works and what it means for existing ENT+ customers.

ENT+ Moves to AI Edition

The AI Edition is our main edition for customers who need advanced communications and AI functionality. It includes the wider AI capabilities being developed across 3CX, while giving you the flexibility over how you connect and run AI and transcription services.

Existing ENT+ licences will therefore be moved to the equivalent AI Edition licence size during January 2027. The licence conversion itself will be processed automatically by 3CX.

Keep the Value Remaining on Your Licence

Customers with time remaining on their ENT+ subscription will keep the value they have already paid for. Any remaining value on the ENT+ subscription will be converted into additional time on the AI Edition licence. We will calculate the remaining ENT+ value using the current AI Edition price and latest ENT+ price. The resulting extension will then be rounded up to a complete month.

For example, if the remaining ENT+ value represents approximately 50 days of AI Edition, the new licence would be extended by two months.

If the key also has a valid Hosted by 3CX subscription, hosting will be extended to the same new expiry date at no additional cost. This keeps the transition simple while ensuring the remaining value of the ENT+ subscription carries over to AI Edition.

More Choice for AI and AI Transcription

The move to AI Edition also gives you more flexibility in how you use AI within 3CX. Supported options include providers such as Grok, Google and OpenAI, as well as the option to run a self-hosted 3CX AI Server where greater control is required.

Retirement of 3CX Cloud Transcription

As part of this transition, the 3CX-hosted cloud transcription service associated with ENT+ will be retired. Customers currently using this service can move their transcription requirements to the options available through AI Edition. This gives a greater choice over the provider, deployment and cost model that best fits your organisation.

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