3cx Update 5 contact issue

[Kingu]

We've recently updated our 3cx servers to update 5 and windows clients to V16.3.0.111 however we've been having issues with the 3CX windows client on all employees machines. The contact list randomly disappears until the 3cx process is ended and reopened, numerous employees have reported this since the last update.

Is this a known issue with the latest update?

 

[Constantinos Constantinou]

Hello @Kingu ,

Can you please clarify what do you mean by "until the 3cx process is ended and reopened" ?

 

[Kingu]

Hello @Kingu ,

Can you please clarify what do you mean by "until the 3cx process is ended and reopened" ?

Fully exiting the 3CX application then opening it again

 

[Constantinos Constantinou]

can somehow help me reproduce the random disappear of contact list?

And by saying contact list we mean this one right?

 

[Constantinos Constantinou]

Also do you have an indication of what number of contacts we talking for?

 

[sst_ekell]

We saw this as well with one member of our team.

Dialing was working perfectly, but there are no extensions showing in the presence list, nothing in contact list, no status, no ability to login to the queue.

We had the user fire up their iPhone app and they immediately got a Blocked IP warning. We removed the block then reconfigured their softphone app by sending the welcome email, etc. He is all fixed now.

The block listed the app as the source of the login failures. His app had been upgraded, but not changed so why it put him on the block list is still a mystery... maybe an issue with the new softphone?

Also, his IP was 100% on the block list and he was still allowed to dial with the softphone client. Support, can you explain this one?

 

[FWH]

Seeing this on Windows Clients AFTER updating to V16 Update 5, before and after updating the Client itself. Remediation steps were to delete the accounts on the client and process new welcome emails to reinstall profiles. No problems with blocked IP's. No configuration changes had to occur on the 3cx side to correct.